Date Last Revised: September 18, 2018
Information AutoWeb Collects and How We Use It
We collect personal information provided to us by consumers in Consumer Requests submitted through AutoWeb Websites or our authorized vendors' websites ("Consumer Information"). Consumer Information typically includes name, address, and phone numbers, email address and specific vehicle information. In addition, consumers who express a desire to apply for vehicle financing provide us with and authorize us or third parties with which we have a business relationship to obtain from third parties necessary financial information such as credit reports. Consumer Information related to financing Consumer Requests typically includes name, address, and phone numbers, email address, age, occupation, income, social security number and other credit related data.
We may also collect other types of Consumer information in connection with your other activities on AutoWeb Websites such as demographic information and information about or contained in postings you make in forums, blogs or any other interactive areas of AutoWeb Websites; your answers to surveys, your participation in sweepstakes, contests, games and promotional offers; and in any email request you send us for any reason (such as to request customer service or provide us with comments or feedback).
All Consumer Information provided by consumers in any of the above-listed ways or otherwise becomes the property of AutoWeb once received by us and may be used and disclosed as permitted in this Policy.
Consumer Information collected on AutoWeb Websites is used to improve the content of the AutoWeb Websites; customize the content or layout of AutoWeb Websites for individual users; provide services requested by users of the AutoWeb Websites; notify users of updates to the AutoWeb Websites; allow users to register for our MyGarage® service; respond to any questions, problems or complaints; or request feedback and, subject to the limitations set forth below, to develop new products and services and to contact consumers for marketing purposes.
Framed Sections of Our Website
Browsing on our Websites
Links to Third Party Sites
AutoWeb offers its users the advantage of personalization on our Websites by using Cookies. (See "Cookies and Web Beacons" below.) Personalized services are offered in designated areas of our Websites to users who register with us. AutoWeb may track consumer interest in goods and services marketed to users who are members of our on-site personalization areas. This information is used solely by AutoWeb and its affiliated companies for business purposes.
Special Sections of Our Websites
AutoWeb offers forums and blogs on AutoWeb Websites. Any information you disclose in these forums and blogs is available to all visitors to AutoWeb Websites and may increase the risk of receiving "spam" or unsolicited email from other parties. Be careful and use discretion when disclosing information online. To request removal of your personal information from our blog or community forum, contact us at AWprivacy@autoweb.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Consumer Reviews and Other User Content
We allow you to post reviews and other user content on AutoWeb Websites which may contain personal information. In order to post user reviews or other user content to AutoWeb Websites, you must first register with AutoWeb and thereby consent to the posting of your reviews or other user content and use of your personal information, such as your name. To request removal of your personal information, please see contact us at AWprivacy@autoweb.com.
Third Parties That May Receive Your Personal Information
In addition to our own internal uses of your personal information, we may provide your personal information to non-affiliated third parties under one or more of several circumstances:
- To provide you with services or products that you have requested;
- To our advertiser clients solely to assess the effectiveness of ad campaigns we have provided for them;
- To contractors or service providers who may provide services or perform functions on our behalf, in which case those service providers may use your information only for the purposes provided and not disclose it to any third party except upon our direction;
- To enforce our rights or as required by law or order of a court or government agency; and
In addition, we may release personal information when we believe release is appropriate to protect our users or others from fraudulent, abusive, or unlawful use of our Websites or its services; as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site; to protect our rights or property; to enforce policies or contests, sweepstakes, promotions, or game rules; or if we reasonably believe that an emergency involving immediate danger of death or serious physical, economic or other harm to any person requires disclosure of communications or justifies disclosure of records without delay.
Consumer Request Information
AutoWeb is not a provider or seller of vehicles; financing; insurance; service, repairs or parts, or other products or services. AutoWeb does not act as a broker or agent for either providers of products or services or for consumers seeking to acquire products or services. AutoWeb refers Consumer Requests and the Consumer Information included in the Consumer Requests to third-party vendors and providers of products and services (e.g., dealers, manufacturers, lenders, service and repair facilities and other providers or fulfillment entities) for their consideration and to contact consumers directly regarding the products or services in which the consumer has expressed an interest. As part of the request process, we may verify the information you provide, or obtain omitted address or other contact or demographic information, from third parties.
When AutoWeb does not have a dealership, lender or other provider of products or services available to assist you, we may forward your request information to a manufacturer or another referral service for transmission to a dealer, lender or other product or service provider. Your submission of the request authorizes us to do this. Any Consumer Request or Consumer Information forwarded in this way becomes subject to the security and privacy policies that are posted on the websites of those third parties.
Similarly, Consumer Requests and the Consumer Information included in the Consumer Requests transmitted to a dealer, manufacturer, lender, other product or service provider or fulfillment entity becomes the property of that dealer, manufacturer, lender, other product or service provider or fulfillment entity, in addition to being property of AutoWeb. The information is used to process your request and to provide you with information about products and services. Any request to opt-out of future dealer, lender, manufacturer, other product or service provider, fulfillment entity or other third-party communications must be made directly to that third party.
Your Right To Decline Communications From Us and Others
We provide our users with the ability to choose whether to receive certain communications from us and whether to permit their information to be disclosed to third parties for marketing or related purposes.
Users who come directly to AutoWeb Websites will not receive those communications or have their information disclosed to third parties for marketing or related purposes unless they affirmatively consent or are already receiving such communications.
Users whose Consumer Requests are submitted through third-party websites and are referred to us will receive those marketing communications and their information will be shared with other third parties unless they elect to opt out of those communications and disclosures.
To opt out of a category of email from us, click on the remove or unsubscribe link at the bottom of the email. Alternatively, you may email Customer Service at email@example.com with the word "Remove" in the subject line, and we will remove you from all further email marketing communication within five (5) business days. You may also opt-out at any time by contacting us at firstname.lastname@example.org.
In addition, we provide you the opportunity to indicate your preferences as to what types of offerings of products or services you wish to receive from third parties or - subject to the exceptions below - to opt-out of disclosures to those third parties altogether. You may update your preferences at any time by contacting us at email@example.com. Those third parties who receive your personal information prior to your opt-out will remain able to send you communications, subject to their privacy policies and practices. To opt-out from receiving third party emails, you must contact those third parties directly.
In each case, even if you decide not to receive offers or other product or service information, AutoWeb and the dealers, manufacturers, lenders, other product and services providers, fulfillment third-parties and other referral services with which AutoWeb has relationships, may use a phone number, mailing address or email address that you have provided to contact you regarding a request or content that you have submitted or in connection with other administrative matters, such as operation of an AutoWeb Website. Additionally, phone numbers and email addresses may be used to conduct customer surveys regarding individual experiences with AutoWeb, dealers, lenders or other product and services providers. Phone numbers and email addresses are made available only to AutoWeb, its affiliates and dealers, manufacturers, lenders, other referral services, fulfillment third parties and other referral services who receive your Consumer Request.
The submission of a Consumer Request itself is permission for us to submit your Consumer Request and the Consumer Information included in your Consumer Request to third parties to fulfill your request. If you request to opt-out of receiving emails from us and subsequently submit a Consumer Request (either directly or submitted through third-party websites and are referred to us), we will assume that you wish to reinstate your relationship with us and we will use your information as set forth herein, unless you subsequently request to opt-out. Each time you submit a Consumer Request, this process will restart.
AutoWeb understands the importance of security for our users. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. In particular, we use TLS (Transport Layer Security) encryption technology to protect personal data such as credit card information and finance or insurance information during transmission, and maintain other commercially reasonable precautions to protect information that we store or retain.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We cannot guarantee protection of all information against interception, misappropriation, misuse, or alteration, or that your information may not be disclosed or accessed by accidental circumstances or by the unauthorized acts of others. Furthermore, we have no control over the security of other websites you might visit.
Your registration information is accessible online only through the use of a password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of an AutoWeb Website by any person using your password. Please advise us immediately if you believe your password has been misused or otherwise misappropriated.
We restrict access to personal information about you to our employees and third parties who need to know that information in order to manage your account or provide you with services or information you requested. We review our safeguards from time to time, and strive to maintain them in a manner consistent with applicable regulations, if any, that may be in effect from time to time. Any of our employees who violate these policies and procedures are subject to disciplinary action.
If you have any questions about security on our Website, you can send email to us at firstname.lastname@example.org.
We do not intend, and the Website is not designed, to collect personal information from children under the age of 13. If you are under 13 years old, you should not register with or otherwise provide personal information to any AutoWeb Website.
Corrections or Changes to Your Personal Information
You may also make corrections and updates to your personal information by contacting email@example.com.
Cookies and Web Beacons
What is a Cookie? A cookie, also known as a web cookie or browser cookie, is a piece of text stored by a user's web browser that enables recognition of a user's computer when the user visits websites. Data and information such as the IP addresses, email addresses, websites visited online and personally identifiable information about you can be stored using cookies. A cookie can be used for authentication, storing site preferences, tracking of website use and preferences, personalization and content customization. Online advertisers and website operators often use such information to build behavior profiles and for delivering targeted advertising and content to users based on user preferences. AutoWeb places or "sets" AutoWeb cookies on your computer when you visit AutoWeb Websites and may also set cookies on your computer on behalf of third parties authorized by AutoWeb or may enable certain third parties to set their own cookies on your computer. When a cookie is set, your browser will check it for length, an expiration date, and where it originated. Cookies without an expiration date exist until the browser terminates, while cookies with an expiration date may be stored by the browser until the expiration date passes.
Types of Cookies Set on Your Computer
AutoWeb uses third party tracking services for which AutoWeb sets cookies on your computer, or enables the third party tracking services to set cookies on your computer, when you visit AutoWeb Websites. These cookies track visits, page views and click stream behavior. Third party tracking services report this data to AutoWeb in aggregated form so AutoWeb can better understand our users and improve the AutoWeb Websites. AutoWeb does not authorize these third party tracking services to store personally identifiable information about you in their cookies. AutoWeb has no access to or control over these third party tracking utilities. AutoWeb shares such anonymous, aggregated information obtained from these cookies with our advertisers, sponsors, promotional and business partners.
Finally, AutoWeb may also set cookies on your computer on behalf of third parties other than third party tracking services and third party network advertising providers. These third parties collect data and information regarding your internet use and the sites that you visit. They may use this data or information to (i) provide data or information products and services to AutoWeb that we use internally or in turn offer for sale or distribution to third parties; (ii) to provide data and information products and services direct to third party customers of the data collector; and (iii) for their own internal analytics. AutoWeb does not authorize these third parties to store personally identifiable information about you in their cookies.
Opting Out of Cookies. You have the ability to accept or decline cookies by modifying your browser settings, and our websites are viewable even if you disable the cookie function on your browser. However, if you disable cookies, some advanced and customized features or offerings will not be available to you, including personalization features. If you prefer not to accept cookies, most browsers will explain how to view and disable cookies under the help portion of the toolbar or notify you when you receive a new cookie. Use of third party cookies is subject to the privacy policies and opt-out procedures of these third parties and not AutoWeb's policy and procedures. Please click here www.networkadvertising.org in order to learn more about the data and information collection and use practices of some of the third parties for which we set cookies on AutoWeb Websites or for which we enable to set their own cookies. Please click here http://www.networkadvertising.org/managing/opt_out.asp in order to learn more about the "opt-out" procedures of some of these third parties. At times, not all of the third parties for which we set cookies on AutoWeb Websites or for which we enable to set their own cookies are included in preceding link to opt-out from these cookies. Should you wish to opt-out of these cookies, you will need to access the third party’s website to determine their opt-out procedure.
AutoWeb, third party network advertising providers or other third parties may place "web beacons," which are also called single-pixel gifs, on AutoWeb Websites and in email communications. A web beacon is a small, transparent electronic image placed at various sections of the AutoWeb Websites or in Web-based documents or in email messages or newsletters to monitor user traffic. The web beacon records the number of click-throughs to the page where it resides and collects users' IP addresses, time the page was viewed, type of browser used, and existence of cookies from a previous visit. Among other things, they help to better target advertisements on the AutoWeb Websites. Web beacons placed in email messages may be linked to your personal information. Data and information collected by web beacons is used only by AutoWeb, its affiliates and authorized vendors.
Business Transfers and Other Transactions
Changes or Revisions to This Policy
If we are going to use your personal information in a manner different from that stated in this Policy at the time of collection, we will notify you via email. You will have a choice as to whether or not to allow us to use your information in this different manner. In addition, if we make any material changes in our privacy practices, we will revise this Policy and update the date displayed at the top of this Policy to reflect that the policy has been changed. In some cases we will also email users who have opted to receive communications from us, notifying them of the changes in our privacy practices.
We take our commitment to protection of your privacy, as set out in this Policy, seriously. Nevertheless, NOTHING IN THIS PRIVACY AND SECURITY POLICY IS INTENDED TO CREATE OR PROVIDE ANY RIGHT OF ACTION FOR VIOLATION.
Notice to California Residents—Your California Privacy Rights
California Civil Code Section 1798.83 entitles California users to request information concerning whether a business has disclosed certain personal information about you during the immediately preceding calendar year to any third parties for the third parties' direct marketing purposes. California users who wish to request further information in compliance with this law or have questions or concerns about our privacy practices and policies may contact us as specified in the "Questions or Concerns" section below.
Questions or Concerns?
If you have any questions or concerns regarding privacy, security, opting-out of email offers or understanding how your personal information is being used, please contact our Consumer Privacy Advocate at AWprivacy@autoweb.com.
For any other issues, please contact our customer service department at firstname.lastname@example.org. Our mailing address is: 18872 MacArthur Boulevard, Suite 200, Irvine, CA 92612-1400.